Field Solution Engineer – Central/Western U.S.

Summary:
Field Solution Engineers are responsible for the sale and implementation of our cloud-based
products. Field Solution Engineers must continually update their knowledge of products while
developing various tools to support current and future platforms.

Duties and Responsibilities:
• Makes regularly scheduled sales calls on assigned customers in your territory
• Basic troubleshooting and installation on designated equipment
• Demonstrates products in person or remotely
• Keeps up to date on administrative responsibilities
• Maintains daily communications with customers and management team to ensure
resolutions and proper follow-up
• Identifies and participating in sales opportunities such as new contracts, contract
renewals and system sales
• Partners with AMSR’s and Regional Managers to develop sales plans and cloud-based
opportunities within the territory
• Other daily tasks that may be required

Scope:
• Knowledge of hardware install process and components
• Proficient with software and programming vehicle configurations
• Familiarity with cloud platform product and services along with AWS Cloud Services
architecture
• Understanding of cloud security policies
• Knowledge of SaaS products and multi-tenant policies
• Experience interfacing with both internal team members and external customers as part
of a solution-based service process
• Experience troubleshooting and responding to customer concerns
• Ability to lead technical conversations with technical client resources in support of a
sale

• Proficient level of computer skills including MS Word, PowerPoint, Excel, Google Apps
and remote video conferencing
• Excellent analytical, interpersonal and communication skills with the ability to
communicate complex technical issues in an easy-to-understand manner
• Ability and willingness to live within the assigned territory (Central/Western region)
• Minimum of 50% of time spent traveling the territory
• Resourceful with the ability to work independently
• Strong time management skills
• Ability to adapt to changing circumstances
• Decision-making, problem resolution and creative thinking skills
• Attention to detail with the ability to multitask

Education and Experience:
• Training will be comprised of Company Mandatory Training, On-The-Job Training, and
Off-site Training deemed necessary by Management.

Physical demands and abilities:
• The ability to lift and carry up to 45 pounds
• Travel may include evenings, Saturdays, and Sundays
• Whelen reserves the right to move personnel between field locations to cover the
workload

All Employees Shall:
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and
requirements
• Report to supervision conditions or practices that are either unsafe or that may
adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices
Must be able to communicate effectively with co-workers, supervisors, and third parties. This
ability to communicate requires the employee to be conversant in English as the majority of our
workforce and the third parties that we encounter only speak English.
The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook.”
“Whelen Engineering is an equal opportunity employer and does not discriminate against any
employee or applicant for employment based on race, color, religion, national origin, age, gender,
sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual
orientation, veteran status, or military status.”

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve
over time with business needs and demands and may be updated periodically and at the
Company’s discretion. Nothing in this position description changes or is intended to change the
employment at-will relationship with the Company. Employment at-will means that an employee
or the Company may terminate the employment relationship at any time, for any reason or no
reason at all, with or without notice.