Quality Systems Manager

Summary:

Reporting to the Director of Quality, the Quality System Manager is responsible for coordinating the activities required to meet quality standards as defined in Whelen Quality Management Systems. The individual will also monitor and advise on the performance of the QMS producing data and performance reports, measuring against set indicators. This individual must liaise with other managers and staff throughout the organization to ensure Quality Systems are functioning properly. When appropriate, advise on changes and implementation; providing resources to enable others to achieve quality.

Duties and Responsibilities

• Ensure the organization’s Quality Management Systems conforms to customer, internal, ISO 9001 and regulatory requirements specific to Automotive and Aviation manufacturing.
• Will have direct leadership responsibilities in the quality team.
• Assist with the quality system’s document control.
• Participate in the training and qualifications of staff and generation of facility compliance documentation.
• Develop internal measures to ensure compliance with the Quality Management Systems.
• Work with process experts to fully understand and provide guidance on appropriate and complete corrective action.
• Maintain corrective and preventive action process.
• Promote quality achievement and performance improvement throughout the organization.
• Develop stability protocols and manage stability studies for device products using FAA guidelines.
• Familiarity with quality standards and processes to follow federal, state, and local regulations.
• Communication skills to convey information in reports, meetings, and status reports.
• Knowledge of the product to perform accurate quality control.
• Interpersonal skills.
• Ability to operate under deadlines while still meeting standards.
• Preparing reports by collecting, analyzing, and summarizing data.
• Familiarity with quality standards and processes to follow federal, state, and local regulations.
• Communication skills to convey information in reports, meetings, and status reports.
• Attention to detail.
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws.
• Ensure a high level of internal and external customer service, investigating (and correcting) customer issues and complaints relating to quality.

Education & Experience

• Bachelor’s preferred – Majors: Project Managers, Business Management, Engineering, and Operations Management.
• Years of experience: Minimum of 5 years’ experience preferred (quality and aviation experience)
• Leadership experience: Minimum of 3 years of leadership experience preferred.

Physical Demands & Abilities

• Able to lift up to 35 pounds.
• Regularly performs repetitive task.
• Able to stand for entire shift.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 All Employees Shall

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Report to supervision conditions or practices are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
• Attend scheduled EH&S training program.
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans.
• Recommend improved EH&S practices.

Must be able to communicate effectively with co-workers, supervisors, and third parties.  This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook”.

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.