Technical Service/Customer Service Representative

WORK HOURS-

  1. Monday-Friday 8:30 a.m. to 5:00 p.m.
  2. One or two nights per week: 9:30 am to 6:00 p.m. (This is done through a rotating schedule for West Coast clients.)
  3. Overtime as needed

JOB SUMMARY-

  1. Assist customers over the phone to answer troubleshooting questions regarding Whelen automotive and aviation products.
  2. Assist customers with automotive and aviation sales and application related questions.
  3. Extensive telephone contact with our regional sales managers, field service staff, distributors, and end users.
  4. Assist customers with providing part numbers, identifying part numbers, and provide pricing and product information.

REQUIREMENTS-

  1. Must have knowledge of Whelen products.
  2. Technical background in electronics is preferred.
  3. Can work in a flexible and stressful environment.
  4. Professional telephone etiquette required.
  5. Maintains composure under pressure.

Benefits

Medical / dental / vision

Disability &
Life insurance

Paid Time Off
(PTO)

Paid Holidays

Discretionary Bonus

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